Information about Payment Types, Gift Cards and other Ordering options
If you sign up for an account with us, then you can keep track of your recent orders via our website in your account. If you don’t have an account with us, you can search your email history for the order confirmation email. Don’t worry. if you can’t
If your order is missing an item, includes a damaged product, or you have any other concern, please don't hesitate to contact us at [email protected]. We’ll get back to you as soon as possible. To help us assist you more efficiently, please have your order
If your order was cancelled due to a payment issue, please note that your bank doesn’t share specific reasons for declined payments with 2XU. For privacy and security reasons, you’ll need to contact your bank directly to resolve the issue. In the mea
If you’ve just placed an order and realized there’s a mistake, please contact us at [email protected] as soon as possible. We’ll do our best to make any changes before your order is processed. However, once your order has been processed and confirmed by 2XU
To redeem a promo code, simply enter it at checkout in the "Discount Code" field, located beneath the items in your cart. If your code isn’t working, here are a few common reasons why:. It may be used alongside another offer (only one promo per order
A promotion code may not work for a variety of reasons including: Code has reached its expiration date, the code has been used before or is single use only, the user is on the incorrect 2XU website. If you are experiencing problems with any promotion
We accept payment from Visa, Mastercard, Amex, PayPal , After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.
Yes, your billing and shipping addresses can be different. However, both addresses must be located within New Zealand. Please double-check that the shipping address is correct and where you’d like your order delivered. Once an order is placed, we may