Any concerns or enquiries please contact nz@2xu.com

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2XU New Zealand 

<p id="isPasted">If your order is missing an item, includes a damaged product, or you have any other concern, please don&apos;t hesitate to contact us at <a data-fr-linked="true" href="mailto:nz@2xu.com">nz@2xu.com</a>. We&#x2019;ll get back to you as soon as possible.</p><p>To help us assist you more efficiently, please have your order number ready when you reach out. We&#x2019;re committed to resolving your issue quickly and thoroughly.</p>

If your order is missing an item, includes a damaged product, or you have any other concern, please don't hesitate to contact us at nz@2xu.com. We’ll get back to you as soon as possible. To help us assist you more efficiently, please have your order

I have a problem with my order

Ordering

When can I expect my order?

What courier do you use ?

Where can I track my Order?

Order taking longer than expected?

Shipping costs and how to avoid them?

Can I update my delivery address after my order is placed?

Can I request an item by a certain date ?

Do you ship internationally?

Can I Click and Collect my order?

Delivery

Need to make a return?

Can I return a final sale or clearance item?

How to make a return ?

If I need to return an item, who will be responsible for the delivery cost?

Can I return the order in store?

My item is damaged, help!

When will I get my refund?

Returns & Refunds

Choosing the right size

What are the benefits of Compression?

What is mmHg?

How should Compression Tights feel?

How to put on Compression Tights?

What are the different pressure levels of Compression Tights?

How do I care for my Compression Tights?

Have I got the right size?

When should I wear compression?

Care Instruction for wetsuit

Products

How can I find my order history ?

Why was my order cancelled?

Cancel order

How do apply a Promo Code?

Why is my promotional code not working?

What payment methods do you accept online?

Can my billing and shipping information be different?

Warranty and Repairs

I believe my product is faulty, what do I do?

Do you offer warranty or repairs for Wetsuits?

Where can I find the full warranty and refund policy ?

Who is 2XU ?

How can I contact customer service?

Where is my closest 2XU Store?

Do you have any promotions and discounts?

How do I change my email address ?

How do I unsubscribe from emails?

I used Paypal to pay, can I still get my refund?

Do you do Wholesale orders?

Can we customize our gear?

How can I sign up to the mailing list?

Where can I find out about 2XU offers?

Do you offer gift cards?

General

I have a problem with my orderUpdated 12 hours ago