<hr><h3 id="isPasted">Can I return/exchange items if I change my mind?&#xA0;</h3><ul style="list-style-type: square;"><li style="font-size: 18px;">If the products you receive are not what you expected you have up to 30 days to make a return. Please send <a href="mailto:nz@2xu.com">nz@2xu.com</a> an email with your order number and reason for returning your item and the customer service team will be able to assist you.&#xA0;</li></ul><hr><h3 id="how-do-i-return-my-products">How do I return my product/s?&#xA0;</h3><ul style="list-style-type: square;"><li style="font-size: 18px;">Returns for online purchases can be made by sending an email to <a href="mailto:nz@2xu.com" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">nz@2xu.com</a>&#xA0; Please in your email include your order number and the reason you are wanting to send your product/s back to us. The customer service team will advise if a return can be made and will send you a label if your return reason is valid and accepted.&#xA0;</li></ul><hr><h3 style="text-align: justify;" id="can-i-return-a-final-sale--clearance-item">Can I return a final sale / clearance item?&#xA0;</h3><ul style="list-style-type: square;"><li style="text-align: left; font-size: 18px;">All final sale and clearance items can not be returned for change of mind reasons. There is a written warning in bold writing underneath the product&apos;s size grid when an item can not be returned for change of mind reasons.</li></ul><hr><h3 id="i-believe-my-product-is-faulty-what-can-i-do">I believe my product is faulty, what can I do?&#xA0;</h3><ul style="list-style-type: square;"><li style="font-size: 18px;">Please email <a href="mailto:nz@2xu.com" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">nz@2xu.com</a> for any faulty / warranty claims. In the email provide your order number and explain why your product is faulty. The customer service team will then reply and send you a claims form that must be completely filled out. Upon completion, the claim will be assessed by our team.</li></ul><hr><h3 id="returns-policy">Returns Policy&#xA0;</h3><ul id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; list-style-type: square;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;">All Orders placed on the 17th of November through to the 31st of December 2022 will have an extended return period window of 60 days for change of mind reasons.&#xA0;</li></ul><ul style="list-style-type: square;"><li><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We will allow a change of mind return for refund or exchange, provided that the item in question is:</li></ul>&#xA0; &#xA0; &#xA0; &#xA0; - A full price item purchased at 2XU online.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; -Returned within 30 days of purchase.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; -In original purchased condition with tags attached.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; -In original &amp; undamaged packaging.&#xA0; &#xA0; &#xA0; &#xA0; -Has not been worn.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; -Not underwear or socks<ul style="list-style-type: square;"><li><span style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; font-size: 18px;">Our full return policy can be found<a href="https://2xu.com/pages/returns-and-exchanges" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: var(--link-color); background-color: rgb(255, 255, 255); text-decoration-line: underline; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: rgba(var(--link-color-rgb),0.6); font-family: &quot;Fira Sans&quot;, sans-serif; text-underline-position: under; transition: color 0.2s ease-in-out 0s, text-decoration-color 0.2s ease-in-out 0s, -webkit-text-decoration-color 0.2s ease-in-out 0s; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></a> <a href="https://nz.2xu.com/pages/returns-and-exchanges" id="isPasted">here.</a>&#xA0;<hr> </li></ul>

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