2XU New Zealand  logo
2XU New Zealand  logo

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General

Who is 2XU ?

We’re a world-leading performance compression brand that’s here for everyone — whether you’re just starting out or training like a pro. Think of us as your go-to for gear that helps you perform, prepare, and recover better. Founded in Australia back

How can I contact customer service?

We don’t have a phone line at the moment, but we’re happy to help in a couple of easy ways:. Live Chat: Chat with us Monday to Friday, 9am–5pm (AEST). Email: Send us a message at [email protected]. If your question is about an in-store purchase, it's best t

Where is my closest 2XU Store?

At the moment, we don’t have any 2XU stores in New Zealand — but you can still shop the full range online!. We’re always looking to grow, so hopefully we’ll be closer to you in the future.

Do you have any promotions and discounts?

You can check out all our current deals on the offers page. And if you want to be the first to know about exclusive discounts , be sure to sign up for our emails — we’ll keep you in the loop!

How do I change my email address ?

To update your address, email address or phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

How do I unsubscribe from emails?

If you are receiving emails from us and want to opt out, just hit the unsubscribe link at the bottom of any email. If you run into any trouble or need a hand, feel free to drop us a line at [email protected] and we’ll help you out!

I used Paypal to pay, can I still get my refund?

If you paid with PayPal, you can get a full or partial refund as long as it’s within 180 days (about 6 months) of your payment. If it’s been longer than 180 days, no worries — Send us a message at  [email protected] and we’ll help you sort it out!

Do you do Wholesale orders?

If you’re interested in wholesale opportunities, just drop us an email at [email protected] and we’ll be happy to chat!

Can we customize our gear?

Totally! Check out our teams page to see what’s possible, and if you want to personalize your gear, just shoot us an email at [email protected] — we’d love to help!

How can I sign up to the mailing list?

Want to be the first to hear about new stuff, releases, and special offers? Sign up here and we’ll keep you in the loop!

Where can I find out about 2XU offers?

To find out about what's new, upcoming, and on sale, you can sign up to be notified by us via email and SMS here.

Do you offer gift cards?

Not right now — we don’t currently offer gift cards online. We know they make great gifts, and we’re hoping to have them available online in the future. Stay tuned!