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Delivery

Delivery and Shipping information

When can I expect my order?

Orders are typically processed within 2 business days at our dispatch centre. Once dispatched, your order will be delivered by Australia Post or NZ Post. Estimated shipping times:. Standard Delivery: 7-12 business days*. *Shipping times may vary depe

What courier do you use ?

Our partnered courier is Australia Post and NZ post.

Where can I track my Order?

Once your order has been shipped, you’ll receive a shipping confirmation email that includes your tracking number. You can use this number to track your delivery on the Aus Post or NZ post tracking portal.

Order taking longer than expected?

Sometimes, there can be a delay in getting your parcel to you. If you have not received your order within 10 business days, please email us at [email protected] so we can help investigate and do everything we can to get your gear to you. You are also able,

Shipping costs and how to avoid them?

Standard Shipping: 5-10 business days after dispatch. Unfortunately, at this time we do not offer express shipping to New Zealand.                                     $120NZD or under? Standard shipping is charged at a flat rate of $15. Free Standard

Can I update my delivery address after my order is placed?

We totally get that things change, and we’ll do our best to help!. If your order hasn’t started processing yet, we might be able to update the address—just reach out to us as soon as possible. Once it's in the system though, we unfortunately can’t ma

Can I request an item by a certain date ?

We endeavor to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

Do you ship internationally?

You’ve reached our New Zealand website, which only ships to addresses within New Zealand. While 2XU products are available worldwide, orders must be placed through the website specific to your country of residence. To shop internationally, please vis

Can I Click and Collect my order?

Unfortunately as we currently do not have a store in New Zealand you are unable to click and collect your order. If you need your order ASAP please reach out to our customer service team at [email protected] and we will assist where possible.