I believe my product is faulty, what do I do?Updated 12 hours ago

If you believe your item is faulty, please contact our Customer Service team at [email protected] 

In your email, be sure to include:

Your order number

A detailed description of the fault

Our team will respond with a claims form, which must be fully completed. Once submitted, your claim will be assessed by our team.

Please note:

We reserve the right to inspect the product and determine the cause and outcome of the claim.

For products purchased in-store, please return to the original place of purchase to initiate your warranty claim. A proof of purchase (receipt) will be required.