Information about returns
Your satisfaction is our first priority at 2XU. If an item isn't quite right for you, it can be returned for a refund or an exchange by contacting us at [email protected]. To be eligible, items must be:. ✔️ Unused and in original condition. ✔️ In original p
All final sale and clearance items are not eligible for return due to change of mind. To help you make an informed decision, a clear notice in bold writing appears directly beneath the product's size grid on items that are non-returnable for change o
Our Free and Easy Returns Process:. If an item isn't quite right for you, it can be returned for a refund or an exchange by contacting us at [email protected]. - Provide your order number. - Tell us why you are returning an item. - You will receive a FREE r
2XU offers free returns from New Zealand to warehouse for change of mind returns, provided the items meet their return policy requirements.
Online orders cannot be returned or processed in-store. To return your online purchase, please contact us at [email protected], and our team will guide you through the return process.
Oh no! We are sorry to hear this - if you believe your product is faulty or damaged, please email [email protected] . In your email to our team, please include the order number and a photo of the damage. Our friendly customer service team will guide you thr
Once your refund request has been received, we’ll usually authorise it within 2 business days. After that, your bank or payment provider may take 5–10 business days to process the refund and return the funds to your account. For more details, please